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FAQ

Payment

Payment can be made by debit/credit card through PayPal. You do not need to have a PayPal account, just click continue above the card types instead of signing in to paypal.

Shipping abroad

Items can be sent to anywhere in the world. Shipping will be added at the checkout.

If a feather cushion insert is ordered, it is the buyer's responsibility to check the customs regulations for their country.

Information about textiles

Cushions and textiles are all hand-made and so each one will vary slightly.

All cushion covers and textiles should be hand-washed only.

Any other information

If a product is unsuitable it can be returned within 7 days for an exchange or refund. 

Items returned after 7 days may be exchanged only. Sale items are non-returnable.

Please note that textiles made with your choice of fabric colour/pattern are not returnable. This also applies to photo prints as they are printed to the size you require.

If you have any other questions, you can use the contact form or send an email to sales@helenacarrington.co.uk

Mailing List

If you would like to receive special offers, discounts and new product information, sign up to the Helena Carrington email newsletter here:

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